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Clear, practical guides for patients, families and practice teams. Search below, or browse by topic.
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- Getting started3 articlesCreate your account, verify your phone and set up care for your family.
- Booking5 articlesFind a time, change it, join a waiting list and check in on the day.
- WhatsApp and phone3 articlesUse Maatla Care in a WhatsApp chat or with a missed call.
- Your records and privacy5 articlesWho can see your information, how to share it and how to use your rights.
- Payments2 articlesPay invoices securely and understand medical aid claims.
- For practices5 articlesSet up your calendar, team, channels, AI scribe and subscription.
For patients and families
Getting started
Create your account, verify your phone and set up care for your family.
- Creating your Maatla Care accountSign up as a patient with your mobile number and email address. Creating a patient account is free.
- Verifying your phone numberWhy we confirm your mobile number, how the one-time code works, and what to do if it does not arrive.
- Adding a child or dependantBook and manage care for children and family members who rely on you, from your own account.
For patients and families
Booking
Find a time, change it, join a waiting list and check in on the day.
- Booking an appointmentFind a verified doctor, choose a time that is genuinely open, and get a confirmation on your phone.
- Rescheduling or cancelling an appointmentMove or cancel a booking online, on WhatsApp or through the practice, and free the time for someone else.
- Joining a waiting listIf no time suits you, ask to be told when a matching appointment opens up.
- Checking in for your appointmentLet the practice know you have arrived and see where you are in the queue.
- Video and phone consultationsWhen a remote consultation may be appropriate, how the practice connects with you, and how to prepare.
For patients and families
WhatsApp and phone
Use Maatla Care in a WhatsApp chat or with a missed call.
- Using Maatla Care on WhatsAppBook, check, move or cancel appointments, get reminders and pay invoices in a WhatsApp chat.
- Linking WhatsApp to your account with a LINK codeConnect your WhatsApp number to your verified account so the chat can show your appointments and invoices.
- Missed-call callbacks, and how to stop themCall a participating practice's Maatla Care number and hang up. An automated assistant calls you back to help you book.
For patients and families
Your records and privacy
Who can see your information, how to share it and how to use your rights.
- Who can see your health recordsYou, and the practices and clinicians caring for you, within the limits of their role. Every view is logged.
- Sharing your records with another practiceGive a specific practice or clinician access to your record, for a set time if you prefer, and revoke it whenever you like.
- Downloading your documentsSave prescriptions, medical certificates, invoices, receipts and released results to your phone or computer.
- Requesting access to or correction of your information (POPIA)Your rights under the Protection of Personal Information Act, and how to make a request.
- Withdrawing consentTurn off optional uses of your information, such as AI features, reminders or news, at any time.
For patients and families
Payments
Pay invoices securely and understand medical aid claims.
For practice teams
For practices
Set up your calendar, team, channels, AI scribe and subscription.
- Setting up availabilityDefine working hours, services, time off and closures so patients only ever see times that are genuinely open.
- Inviting staff and choosing rolesAdd your team and give each person only the access their work needs.
- Connecting WhatsApp and TwilioSet up WhatsApp booking, reminders and a phone number for missed-call callbacks.
- AI scribe: consent, review and approvalHow to ask for consent, review an AI-drafted note, resolve unverified items and approve it into the record.
- Subscription and billingPlans, free trials, usage charges, payment by card through Paystack, and what happens if a payment fails.
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