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Maatla Care

For patients and families

Book care in minutes.
Keep it all in one place.

Find a verified doctor with real availability, book for yourself or someone you care for, and keep approved summaries, prescriptions and results together. On the web, on WhatsApp, or with a missed call.

Create your free account Find a Doctor

Free for patients. You pay the practice for your consultation, as you always have.

Parents smile while holding their baby

Booking for

Sample data
MeDaughter, 6Mother, 71

Check-up with Dr Sample

Thursday 16:30, Sample Family Practice

Reminder will come to your phone

Reminder sentTomorrow 09:15

Booking

Book the way that suits you.

Every time you are offered comes straight from the practice calendar, so what you see is what is really open.

  1. Online, any time

    Search by area, specialty, language, medical aid and real availability. Book in a few taps, then move or cancel whenever you need to.

  2. On WhatsApp

    Send Hi to Maatla Care. Simple menus help you book, reschedule or cancel without downloading anything.

  3. With a missed call

    At practices that use the AI receptionist, call and hang up. An automated assistant calls you back to help you book, so you do not spend airtime.

Doctors only appear once our team has checked their professional registration.

General Practitioner near Soweto
Sample data
Speaks isiZuluAccepts my medical aidThis week

  • Dr Sample Registration checked

    General Practitioner, Sample Family Practice, Soweto

    Speaks English, isiZulu

    Today 15:30Today 16:15Tomorrow 08:30

  • Dr Example Registration checked

    General Practitioner, Sample Medical Centre, Soweto

    Speaks English, Sesotho

    Tomorrow 09:45Tomorrow 11:00Friday 08:15

Reminders and visits

Before, during and after your visit.

Small things that make a visit easier, so you arrive prepared and leave with what you need.

  1. The day before

    A reminder you will actually see

    On WhatsApp, SMS or email, with the time, the address and an easy way to move it if plans change.

  2. Before you arrive

    A few questions, answered at home

    Your practice may send a short pre-visit questionnaire, so your doctor is ready for you and you spend less time on forms.

  3. At the practice

    Check in from your phone

    Let reception know you have arrived. Where the practice uses the live queue, you can see roughly how long the wait is.

  4. After your visit

    What matters, kept for you

    Your approved visit summary, prescriptions and any follow-up reminders appear in your account.

An older woman in a headwrap smiles and gives a thumbs up

Your family

Sample data
  • MeNo upcoming visits
  • Daughter, 6Thursday 16:30
  • Mother, 71Chronic review, 3 June

Family and dependants

One account for the people you look after.

Add your children, an older parent or anyone you care for. Book for them, get their reminders on your phone, and keep their records separate from yours.

  • Separate profiles, one sign-in

    Each person has their own appointments and records. You switch between them in a tap.

  • Always clear who it is for

    The person you are booking for is shown at every step, and confirmations name them, so nobody turns up for the wrong visit.

  • Reminders where you will see them

    Reminders for the people you look after come to you, on the channel you prefer.

Your records

Approved by your clinician. Kept for you.

After a consultation, your clinician reviews and approves what goes into your account. Drafts and AI suggestions never reach you on their own.

A smiling woman receives a vaccination

Visit summaries

Plain-language summaries your clinician has approved, so you remember what was discussed and what to do next.

Prescriptions

A clear list of what was prescribed, when and by whom, from the practices you visit on Maatla Care.

Results

Test results your practice has released to you, with earlier results alongside so you can see change over time.

Vaccinations

Vaccinations for you and your children in one place, instead of a card that is easy to lose.

You can see who looked

Practices can only open your record when you have a relationship with them, or when you have shared it. Every view is logged, and the log is yours to see.

WhatsApp and phone

Care that works on the phone you already have.

Not everyone wants another app, and data and airtime are precious. So Maatla Care meets you where you already are.

Send a message on WhatsApp

Book, reschedule or cancel, get reminders, pay a practice invoice and answer pre-visit questions. Link your number to your account, and approved follow-up instructions from your clinician can come to you there too.

WhatsApp healthcare

Leave a missed call

At practices that use the AI receptionist, call and hang up. An automated assistant calls you back, tells you it is automated, and helps you find a time. Press 0 or ask for a person whenever you like. Say stop and it will not call again.

How callbacks work

Consent and privacy

You decide who sees what.

Your health information is yours. Maatla Care is designed around POPIA principles, and your choices are easy to find and easy to change.

Read the details in our Privacy Policy and Consent and Data pages.

  • Choose how we contact you

    WhatsApp, SMS, email or automated callbacks. Turn each one on or off at any time.

  • Share your record on your terms

    With a specific practice or clinician, for as long as you choose. Stop sharing whenever you want.

  • Consent for AI notes, every time

    Before a consultation is transcribed, your clinician must confirm that you agree. You can say no.

  • No health data for advertisers

    We do not sell your information or share health data with advertisers.

Privacy and consent

Sample data

How we contact you

WhatsApp messages

Confirmations, reminders and replies

SMS messages

Confirmations and reminders by SMS

Email

Receipts and account messages

Automated callbacks

A call back when you leave a missed call

AI features

AI assistant

Helps you book and prepare. Never diagnoses.

AI documentation in consultations

Your clinician still asks you every time

Who can see your record

  • Sample Family Practice

    You booked here, so your care team has access

  • Dr Sample, Sample Specialist Rooms

    Shared by you, until the end of next month

Recent access to your record

Dr Sample viewed your record for a consultation, today at 08:41

Terms, the privacy notice and permission to process health information for your care are needed to use Maatla Care. Everything else is your choice.

Try the switches. This is a demonstration and nothing is saved.

The AI assistant

A helpful assistant. Not a doctor.

The Maatla Care assistant always tells you it is automated software. It helps with the practical side of getting care, and leaves medical decisions to clinicians.

What it helps with

  • Finding a doctor and booking a time that is really open
  • Moving or cancelling an appointment
  • Practice hours, fees and directions
  • Getting ready for your visit
  • Explaining instructions your clinician has approved
  • Passing you to a person whenever you ask

What it will never do

  • Tell you what is wrong with you
  • Prescribe medicine or suggest doses
  • Pretend to be a person
  • Replace your doctor
  • Replace emergency services

If you describe warning signs such as chest pain or trouble breathing, it stops and tells you to call 10177 or 112 straight away.

Questions

Good to know.

More answers in the Help Center.

Does Maatla Care cost anything for patients?
No. Creating an account, finding a doctor and booking are free. You pay the practice for your consultation, the same way you would if you had phoned them.
Do I need medical aid?
No. You can filter doctors by the medical aid they accept, or book as a private patient where the practice offers it. Fees are set by each practice and shown before you book where the practice has published them.
Can I book for my child or a parent?
Yes. Add them as dependants on your account. Each person keeps their own appointments and records, and reminders come to you.
Who can see my health information?
Practices where you have booked or registered, and anyone you choose to share your record with. Every time someone opens your record it is logged, and you can see that log.
Which languages does the assistant speak?
Today the automated assistant works in English. Other South African languages will be added once each one has been tested and shown to be accurate. You can already search for doctors by the languages they speak.
What if I do not have a smartphone?
At practices that use the AI receptionist, a missed call from any phone gets you a call back to book, and confirmations can come by SMS.

Your health, a little easier.

Create a free account in a minute, or start by finding a doctor near you.

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