Video and phone consultations

When remote consultations are used

Some practices offer consultations by video or phone. Your clinician decides whether a remote consultation is appropriate for your situation. Some problems need a physical examination, and you may be asked to come in.

Your consent

Before a remote consultation, you are asked to consent to telehealth. You can withdraw that consent at any time in your privacy settings, and ask for an in-person appointment instead.

How you connect

Your confirmation explains how the practice will connect with you, by a video link or a phone call. Find a private, quiet place with a stable connection. Video uses mobile data, so Wi-Fi helps if you have it.

How to prepare

• A list of the medicines you take, including over-the-counter and traditional remedies.
• Any readings you can take at home, such as temperature, blood pressure or blood glucose.
• The questions you want to ask, written down.
• Your ID and medical aid details.

Recording

Consultations are not recorded by default. If your clinician would like to use AI documentation, they must ask for your consent first. You can say no, and the consultation carries on as normal.