AI medical scribe
Write less.
Listen more.
With your patient’s consent, Maatla Care transcribes the consultation and drafts a structured note for you to check, correct and approve. Nothing reaches the record without your sign-off.
- Consent before recording
- Every line evidence-linked
- Your approval, always
Draft SOAP note
Subjective
Headaches most mornings for one week.
Said: “I've had headaches most mornings this week”
Objective
BP 156/98 mmHg, repeated at 152/96.
Said: “one fifty six over ninety eight”
Plan
Increase amlodipine to 10 mg daily.
Said: “let's go up to ten milligrams”
Review in two weeks.
Not found in the transcript. Confirm or remove.
Missing: smoking status was not discussed.
1 item to resolve before approval
ApproveTry it
Resolve the flag. Then approve.
Switch between listening, drafting and review. On the review tab, the scribe has flagged a line nobody said. The note cannot be approved until you deal with it.
Transcript
4 min 12 s, audio deleted after transcriptionDraft SOAP note
Draft, not saved to recordSubjective
- Sore throat and fever since Saturday, worse on swallowing.
- No cough.
Objective
- Temperature 38.4 °C.
- Tonsils swollen with exudate.
Assessment
- Clinician assessment: tonsillitis.
Plan
- Rapid strep test.
Demonstration with sample data. No audio is recorded on this page.
The workflow
Eleven steps. The decisions are yours.
The scribe does the typing. The decisions that matter, consent at the start and approval at the end, are always made by a clinician.
Before
Nothing is captured until consent is confirmed.
- 01
Start the consultation
Open the patient's appointment and start a consultation from the workspace.
- 02
Confirm consent
You confirm the patient agreed to the consultation being transcribed. The confirmation is logged with the time.
During
You talk to your patient. The scribe listens.
- 03
Capture audio
The conversation is captured securely while you consult, so you can keep your eyes on the patient.
- 04
Transcribe
Speech becomes text. Once transcribed, the audio itself is deleted.
Draft
When you end the consultation, never before.
- 05
Identify clinical information
Symptoms, findings, medication and plans are picked out of the transcript.
- 06
Structure a draft SOAP note
Subjective, objective, assessment and plan, each line carrying the words that support it.
- 07
Make every part editable
The draft is a starting point. Every line can be changed, added or deleted.
- 08
Highlight uncertainty
Lines that cannot be traced to the transcript are flagged, and missing information is listed.
Sign-off
The record only changes when you say so.
- 09
You correct every field
Resolve each flag by confirming or removing it, and edit anything that is not right.
- 10
Your approval is required
You confirm you have reviewed the note. Approval cannot be skipped or automated.
- 11
Saved to the record
The approved note joins the patient's record, with its version history kept.
Dark steps are taken by the clinician. Nothing moves past them without you.
Boundaries
What the scribe will never do.
A scribe writes down what happened. It does not practise medicine. These limits are built into how it works, not left to a setting.
- Record without consent that you have confirmed
- Suggest a diagnosis
- Recommend treatment, medication or doses
- Hide something it could not verify
- Approve a note, or save one to the record, on its own
- Show a draft to the patient
Features that would suggest diagnoses or treatments are disabled across Maatla Care, pending clinical validation and a SAHPRA assessment. Read more about our approach on the AI Safety page.
Data handling
The audio goes. The approved note stays.
Consultations are some of the most private conversations people have. We keep as little as possible, for as short a time as possible.
- Audio is not kept
- Audio is used only to produce the transcript, and is not retained after transcription.
- Encrypted throughout
- Transcripts and notes are encrypted in transit and at rest.
- Transcripts are cleared
- By default, transcript text is cleared 30 days after the note is approved or discarded. The approved note is the record.
- Records are kept properly
- Approved notes become part of the clinical record, and are never deleted automatically.
- Access is logged
- Only clinical staff with access to the patient can open notes, and every view is recorded.
- Every version kept
- Changing an approved note creates an amendment that needs your approval again. Earlier versions are kept.
Designed around POPIA principles. See our Privacy Policy for the full detail.
Supported documents
More than the note.
Once the consultation note is approved, the same consultation can become the letter, the certificate or the instructions the patient takes home. Each one is a draft until you approve it, and each one can be exported as a PDF.
SOAP note
The structured clinical note for the consultation.
Consultation summary
A concise record of the visit for the file.
Progress note
For follow-ups and ongoing care.
Referral letter
Addressed to a colleague, with the relevant history.
Medical certificate
Drafted from the consultation, signed off by you.
Discharge instructions
Clear next steps for the patient to take home.
Follow-up plan
What happens next, and when.
Patient summary
Plain language, shared with the patient only after you approve it.
AI scribe minutes are included in plans with the scribe, and shown in your usage dashboard.
Look up from the keyboard. Keep the final word.
Try the AI scribe in your practice with a free trial, and see how much of your evening it gives back.