Rescheduling or cancelling an appointment

Online

1. 1Sign in and open Appointments.
2. 2Choose the appointment you want to change.
3. 3Choose Reschedule to pick a new time, or Cancel to cancel it.
4. 4Confirm. You receive an updated confirmation straight away.

On WhatsApp

Message the practice's Maatla Care number and choose My appointments. Pick the appointment, then choose to move or cancel it. Nothing changes until you confirm. Your WhatsApp number needs to be linked to your account for this to work.

Why cancelling early helps

When you cancel, the time is released and may be offered to someone on the practice's waiting list. Letting the practice know as early as possible helps another patient be seen sooner.

Cancellation policies

Each practice sets its own policy on late cancellations and missed appointments, including whether a fee applies. Ask the practice if you are unsure.

When you cannot change an appointment online

Appointments that have already started, been checked in or passed cannot be changed online. Contact the practice directly in those cases.