Subscription and billing

Plans and usage

Practices pay a monthly subscription. Each plan includes allowances for usage-based features, such as AI scribe time and messages. Usage beyond your allowance is charged at the rates shown on the Pricing page, and appears as separate lines on your invoice.

Free trial

Most plans start with a free trial. The trial length for each plan is shown on the Pricing page. You can change plan during the trial.

Paying

Subscriptions are paid by card through Paystack. Your invoices are available in the billing section of the practice workspace. Only the practice owner can change the plan or the payment method.

If a payment fails

We let the owner know and allow a short grace period to update the card before features are limited. Your data is not deleted because a payment failed.

Changing or cancelling

Downgrades take effect at the end of the current billing period. If you cancel a paid plan, it stays active until the end of the period you have paid for. Cancelling during a trial ends the trial.

Clinical records your practice created remain your practice's responsibility to retain under HPCSA guidance. Speak to us before you cancel so we can help you export what you need.