Your records and privacy
Downloading your documents
Save prescriptions, medical certificates, invoices, receipts and released results to your phone or computer.
What you can download
- Prescriptions issued to you.
- Medical certificates (sick notes).
- Invoices and receipts.
- Results your clinician has reviewed and released to you.
- Referral letters and documents you uploaded yourself.
How to download
- Sign in and open Records.
- Choose the document.
- Choose Download. Documents are provided as PDF files.
Keep your copies safe
Once a file is on your device, it is no longer protected by your Maatla Care account. Store it carefully, especially on a shared phone or computer, and delete it when you no longer need it.
If a document is missing or wrong
Results appear once your clinician has reviewed and released them. If something you expect is missing, or a document contains a mistake, contact the practice that issued it.
To receive a copy of all the personal information we hold about you, make an access request.
Useful links
Related articles
All your records and privacy articles- Your records and privacyWho can see your health recordsYou, and the practices and clinicians caring for you, within the limits of their role. Every view is logged.Read article
- Your records and privacySharing your records with another practiceGive a specific practice or clinician access to your record, for a set time if you prefer, and revoke it whenever you like.Read article
- Your records and privacyRequesting access to or correction of your information (POPIA)Your rights under the Protection of Personal Information Act, and how to make a request.Read article