Creating your Maatla Care account

Before you start

You need a mobile number that can receive SMS messages and an email address you can open. Creating a patient account on Maatla Care is free.

If you are setting up care for a child or another family member, create your own account first. You can add them as dependants once your account is ready.

Create your account

It takes a few minutes. You can stop and come back later if you need to.

1. 1Choose Get Started and select that you are a patient.
2. 2Enter your name, mobile number and email address, then choose a password.
3. 3Read the Terms of Service and the Privacy Policy. You need to accept both to use the platform.
4. 4Enter the one-time code we send to your phone. This confirms the number is yours.
5. 5Complete your profile with your date of birth, preferred language and, if you have one, your medical aid details.

Choosing a good password

Use a long password that you do not use anywhere else. A short phrase made of several unrelated words is easier to remember and harder to guess than a single word with symbols.

Never share your password. Maatla Care staff and practice staff will never ask you for it.

Signing up as a doctor or practice

If you are a doctor or a practice manager, choose Bring Maatla Care to your practice instead. Practice accounts go through professional verification before any doctor can be booked by patients.

If something goes wrong

• The code has not arrived: check that the number is correct and that you have signal, then wait a minute before asking for a new code.
• Your email address is already in use: you may already have an account. Use Forgot password on the sign-in page.
• You are not sure which details to use: use the mobile number you check most often, because reminders and booking confirmations go there.